Contact & FAQ
The best and fastest way to make contact is by email, you can use firstname.lastname@example.org (preferred) or email@example.com. The Gmail address is preferred as it is more secure, with features such as Google 2FA which prevents emails being hacked. You should receive a response within 12 hours.
Please add the above email address as "safe" in your email settings, otherwise replies and order updates may go in your spam folder.
Most frequently asked questions are already answered in the FAQ section below. Health related questions such as will this product cure / treat or prevent a medical or physiological condition cannot be answered legally by retailers due to current regulations and no such claims are made.
For communication mail only and NOT returns you can mail...
PO Box 6945
DO NOT SEND RETURNS TO THIS ADDRESS!
Returns cannot be accepted once a product has been opened or seal has been broken, as all products are consumable and cannot be re-sold or re-stocked once opened.
To return an item please contact us for a returns reference first, this helps us identify you and process your refund much faster.
The address is...
DPR Sales Returns
XTR Nutrition Fulfillment
Unit 64 Mantra House
Telephone number: PoweroftheHerb is an online only business that re-sells products owned by World A.B.S. All products are manufactured by XTR Nutrition on behalf of World A.B.S, then stored in and shipped by their fulfilment service. This means there is no need for a team of staff at PoweroftheHerb.com since products are made by, stored by and shipped by the manufacturer.
This is also why there is no phone number, since products ship to countries with large timezone differences meaning a phone could be ringing at all hours of the day or night, depending on the customer's location. Providing a phone number would require trained office staff living in different timezones to man the phone, which obviously greatly adds to costs. Please use the email address at the top of this page for a fast reply instead, or the live chat function at the bottom of this page if somebody is available.
Order cancellation or mistakes.
If you made a mistake or wish to cancel an order, please send an email with the cancellation request or alteration, since all emails are checked before orders are processed for shipping.
If your order has already been sent to fulfillment for shipping and cannot be reversed, you can simply refuse the delivery and it will be returned free of charge, and you will be refunded upon it's return. You can also request a return or exchange if the package was not opened.
Questions regarding dose or diet have been answered on the Diet / Dose page.
Questions regarding Tongkat Ali in general have likely been answered on the Tongkat Facts page.
A list of other frequently asked questions can be found below...
How are you able to offer prices lower than the direct or MSRP price?
PoweroftheHerb is proud to be a verified re-seller for World A.B.S and is able to offer prices lower than the MSRP thanks to wholesale savings, a large percentage of which is passed on to the customer. Of course less profit per bottle is made by doing this, but also more sales are gained, which helps spread the word faster, gives you a much better price and also gives World A.B.S more frequent wholesale orders. Everyone is a winner!
Also POTH is online only and uses 3rd party storage and fulfillment services, so no expensive office or storage facilities / staff are needed. This is another way that we can offer such competitive prices.
Will I get a tracking number?
Yes. Once your order has shipped, which can take up to 4 working days, a tracking number will be emailed to you and added to paypal if you used paypal. You can view it within paypal by clicking on your order. Please check your spam folder if you do not see an email containing a tracking number and make sure firstname.lastname@example.org is set to safe.
Items shipped via Royal mail often also work on local postage sites such as USPS.
My USPS package is not moving and still says in the depot/in transit, can you help?
If delayed USPS tracking will often show as in transit or on the way to the next facility, but will not update. This often means that it is waiting to be scanned in at the depot it resides in but has not yet been scanned due to a backlog of mail in some states caused by the pandemic. This is quite rare nowadays but happened a lot in 2020 and 2021.
Why does my order tracking / invoice say it was shipped by XTR Nutrition?
XTR Nutrition are the official distributor and manufacturer for World A.B.S, and they also offer storage and shipping services which POTH takes advantage of. This means that your order is processed through our site, but will be shipped for us by XTR Nutrition and may say XTR Nutrition on the shipping invoice.
I missed my delivery, what do I do?
For UK orders go to Royal Mail's site, enter your tracking number, and re-arrange delivery or collection.
For DHL you can manage your delivery HERE.
If you live outside the UK and you chose Airmail, you will find a link on Royal Mail's site tracking page that will take you to the delivery partners site, where you can arrange re-delivery or collection. In most cases the delivery partner is your local postal service such as USPS.
Is the extract in TKA 1:200 produced by Sumatra Pasak Bumi?
No. Many years ago it was, but this is no longer the case due to quality control issues.