Shipping & Returns
IMPORTANT - ALWAYS DOUBLE CHECK THE ADDRESS YOU ENTER IN THE MAIN CHECKOUT!
Orders are shipped to the address you enter into this site's checkout, please ensure your address is correct. If it is not correct you have until 11pm UTC to email email@example.com with the correct address. If your order is returned because you entered an incorrect address, it will be refunded minus shipping.
Orders are shipped by the manufacturer World A.B.S' official distribution partner XTR Nutrition in the UK. As a result your shipping invoice/tracking may say shipped by XTR Nutrition.
We currently ship to the UK, USA and Canada only.
Price & Service
United Kingdom - delivery is Â£3.99 or FREE if you spend Â£80+ via Royal mail 24 tracked and signed.
Canada - delivery is Â£8 GBP or FREE if you spend Â£80+ via Royal mail International tracked & signed with delivery by Canada post, with a delivery aim of 5-7 days. Customs charges are the buyers responsibility.
USA delivery has 2 options as below...
Airmail - via Royal Mail International with delivery by USPS is $9.90 or FREE if you spend over $120. The delivery aim is 7 days but it can be longer if there are any delays.
DHL Air Express is $25 or $15 if you spend over $120. Delivery is generally under 5 days, not including weekends and holidays. In remote areas DHL may give the package to USPS which will increase delivery times. You can manage your delivery with DHL & even download an app to do so HERE.
APO and Military addresses ship via Royal mail & USPS only.
Delivery requires a signature.
Due to Covid many couriers will now sign for you and take a photo to prove the delivery was made. The couriers word is final, if they say it was delivered and have proof, claims of none-delivery will not be accepted by us, you must make a claim with the courier.
Safe places are not safe!
Some services may offer you the option to leave your order in a so called "safe place" or without a signature, but please be aware that you allow them to do so at your own risk. If your order goes missing or is stolen you will NOT be entitled to a refund or replacement. There are package thieves that follow couriers and steal packages that are left, and they often operate in rich "safe" neighborhoods as this is where they find the most expensive packages.
IMPORTANT: Sometimes the chosen delivery company or postal service will forget to leave a card if they attempted delivery when you were not home. You should check your tracking Online to see if a delivery was attempted and not rely on cards.
If you miss a delivery and do not arrange redelivery or collect on time, it may be returned to us and you will be refunded minus shipping, as it is your responsibility to ensure you collect or re-arrange delivery on time. Please do not order if you are going away as there is no guarantee it will be delivered before you leave.
Orders are sent to the fulfillment center every evening around 11PM UTC or after, ready for dispatch. Orders tend to ship out in 1-4 days, not including the day of purchase, weekends or public holidays. E.g if you order on a Friday, it will ship out Monday to Thursday the following week.
If an order takes longer than the above stated times to ship, a full shipping refund will be given if you chose Royal mail or Airmail, and a 50% shipping refund will be given if you chose DHL. Email to apply for a shipping refund.
Orders may sometimes be subject to delays due to severe weather, natural disasters, customs, driver error, road accidents, pandemics, war etc. Delivery aims are estimates and are not guaranteed as we have no control over this.
Once your order is shipped the tracking number will be added to PayPal and PayPal should email you the link. An email from PoweroftheHerb will also be sent to the email address you used when ordering. Please ensure firstname.lastname@example.org is set to safe or mail may go in your spam folder.
Unfortunately, at no point at all can we ever see any shipping or tracking details that you can’t already see yourself on the tracking page. If you have a question about your delivery you need to contact the delivery service as only they will be able to help.
IMPORTANT: Never buy more than 1 bottle of a brand or product you have not tried before, as Tongkat Ali can vary wildly between brands, and there is no guarantee every brand will work for you. Many brands have been proven to be fake, but sometimes may work better than the genuine product due to them containing potentially illegal ingredients. No refunds of consumable products are accepted as they cannot be re-sold, so please do not order in bulk unless you are 100% sure it works for you.