SHIPPING & RETURNS
IMPORTANT ALWAYS DOUBLE CHECK THE ADDRESS YOU ENTER IN THE MAIN CHECKOUT!
Paypal addresses, if different to the address you enter in the main checkout, are ignored, therefore it is VITAL you check what you enter in the checkout is 100% correct.
If this is not correct you have 3 hours to email email@example.com with the correct address. After this time it may be processed and may be to late to change. If your order is returned by the shipping company because you entered the wrong address, it will be refunded minus shipping.
USA Prices are $8 USD or FREE if you spend over $80.
UK delivery prices are Â£4.99 GBP or FREE if you spend over Â£80.
EU delivery prices are Â£18.00 GBP or FREE if you spend over Â£80.
Canada is $25 USD or FREE if you spend over $80.
Delivery & Dispatch Estimated Times
I would say about 95% of orders ship out within 2 working days, but please allow up to 3 as a worst case scenario during busy periods. Please note there is no "same day" shipping offered but it may sometimes happen.
ALL ORDERS NOW SHIP VIA DHL EXPRESS AND SHOULD ARRIVE IN 1-2 DAYS FROM DISPATCH IN THE UK, AND 3-5 BUSINESS DAYS OVERSEAS.
Delivery times are estimates only based on the majority of orders and are NOT guaranteed. Orders may be subject to delays sometimes from weather, natural disasters, customs, unforeseen circumstances, driver error, courier delays, road accidents etc etc. This is normal regardless of what you buy or whom you buy it from as there is no such thing as a 100% guaranteed delivery time, couriers are only human after all so please be patient if something like this occurs and check your tracking info daily. Also bear in mind time differences between countries.
Customs Duties and Tax Charges
UK, US and EU customers will NOT receive any customs charges due to free EU trade and high US import threshold limits (below $800 value and you don't get charged).
All other destinations may receive charges, and the customer must pay these. Failure to do so may result in your order being destroyed without refund or returned. If returned you will be refunded minus shipping and a Â£10 return charge.
Places that cannot be Shipped too...
The Middle East, Asia, Australia, Africa, Norway, Ireland, countries currently experiencing war and/or civil unrest, remote areas, the Channel islands, Germany and some other countries. If the checkout does not allow shipping to your country, sorry, but PowerOfTheHerb does not ship to you.
We can not ship to safe places, & will not accept instructions to leave your package around the back, on the porch, in the bin, etc etc, as all items require a signature upon receipt.
NEVER ORDER MORE THAN ONE BOTTLE OF ANYTHING YOU HAVE NOT TRIED BEFORE, BECAUSE NOT A SINGLE SUPPLEMENT OR MEDICINE ON THIS PLANET IS GUARANTEED TO WORK FOR EVERYONE AND ALL MAY HAVE SIDE EFFECTS TO SOME DEGREE.
If you change your mind about an order it must be returned within 7 days un-opened and un damaged, with all seals in place at your own expense with proof of postage such as a signature. We can refund the price of the item but we will not refund the shipping costs. Please email before returning anything as you will need a reference number for the warehouse to accept the return, and also to link the return to you. If you do not email first, the return may be returned back to you.
As all of the products for sale are dietary supplements, we do not accept returns for any reason at all once a bottle or pouch has been opened or tampered with, as they cannot be re-sold once opened, they must be destroyed.
Max Order Policy
To prevent large losses in the rare case that an item goes missing in transit, customers may only order up to $180 or Â£150 worth of products at a time. If you ignore this rule and order more, the order may be split up into packages worth up to the above amounts, and then shipped separately.
The second part will not be shipped until the first part is received by you, and so on. It is strongly recommended and is also common sense that you should not order large amounts of any product, regardless of what it is or where it is from, until you have tried and know that you like the product first, as consumable items can NOT be returned under any circumstances once opened.
Once we have shipped your item and provided you with tracking information, you can check your status online. You should recieve tracking info within 4 working days max from ordering, if you do not, please send an email to let me know.
If your order does not arrive after 14 days from dispatch, not including weekends or public holidays, you will recieve a full refund.