Shipping & Returns
IMPORTANT - ALWAYS DOUBLE CHECK THE ADDRESS YOU ENTER IN THE MAIN CHECKOUT!
We currently ship to the UK, USA, Canada & Australia only.
Dispatch Times
Orders are sent to the fulfillment center every evening around 11PM UTC or after, ready for dispatch.
Orders dispatch in 1-4 days from ordering (worst case scenario), not including the day of purchase, weekends or public holidays.
Shipping days are normally on Mon, Weds and Fri, but this is not guaranteed.
Please ensure you enter the correct address when ordering.
If your order is returned because you entered an incorrect address, or because you missed a delivery and failed to collect or have it re-delivered in time, you will receive a full refund minus the shipping cost.
Price & Service
United Kingdom
Delivery by Royal Mail 24 tracked and signed is £3.99.
Delivery aim is 24 hours from dispatch.
USA
Airmail with delivery by USPS is $8.99.
Delivery aim is 5- 7 days from dispatch.
DHL Air Express
Delivery via DHL Express is $25.
Delivery aim is 2-3 days from dispatch but please allow longer.
In remote areas DHL may give the package to USPS.
You can manage your delivery with DHL & even download an app to do so HERE.
Canada
Airmail with delivery by Canada Post is £8.
Delivery aim is 5-7 days from dispatch. Customs charges if any are the buyers responsibility.
Australia
Airmail with delivery by Austrailia Post is £8.
Delivery aim is 5-7 days from dispatch.
Customs charges if any are the buyers responsibility.
APO and Military addresses can be delivered by Royal mail & USPS only. DHL cannot deliver to these addresses.
Orders are shipped by the manufacturer World A.B.S' official distribution partner XTR Nutrition in the UK. As a result your shipping invoice/tracking may say shipped by XTR Nutrition. Airmail is via Royal Mail and is handed over to your local postal service for delivery on arrival in your country.
Delivery requires a signature.
Due to Covid many couriers will now sign for you and take a photo to prove the delivery was made. The couriers word is final, if they say it was delivered and have proof, claims of none-delivery will not be accepted by us, you must make a claim with the courier.
Safe places are not safe!
Some services may offer you the option to leave your order in a so called "safe place" or without a signature, but please be aware that you allow them to do so at your own risk. If your order goes missing or is stolen you will NOT be entitled to a refund or replacement. There are package thieves that follow couriers and steal packages that are left, and they often operate in rich "safe" neighborhoods as this is where they find the most expensive packages.
IMPORTANT: Sometimes the chosen delivery company or postal service will forget to leave a card if they attempted delivery when you were not home. You should check your tracking Online to see if a delivery was attempted and not rely on cards.
If you miss a delivery and do not arrange redelivery or collect on time, it may be returned to us and you will be refunded minus shipping, as it is your responsibility to ensure you collect or re-arrange delivery on time. Please do not order if you are going away as there is no guarantee it will be delivered before you leave.
Delays
Please note that delivery aims are not guarantees.
Orders may be delayed for many reasons such as, but not limited to...
Postal issues, postal strikes, severe weather, natural disasters, customs delays, driver error, road accidents, pandemics, hacks, war etc.
If there are any delays or issues with your delivery it is best to contact your chosen delivery service directly and not us, since sadly we cannot ever see anything you can't already see yourself on the tracking page, and therefore sadly are unable to tell you why a delay has occured.
Tracking Info
Once your order is shipped an email from PoweroftheHerb will be sent to the email address you used when ordering containing the tracking number. It will be also be added to PayPal if you used PayPal. Please ensure poweroftheherb@gmail.com is set to safe in your email settings otherwise both your reciept and your tracking info may go in the spam folder.
Tracking numbers will work on both the Royal mail and your home countries sites. DHL delivery if chosen is obviously tracked via the DHL site.
Unfortunately, at no point at all can we see any shipping or tracking details that you can’t already see yourself on the tracking page. Therfore if you have an issue with your delivery you need to contact the delivery service as only they will be able to assist you. All we can do is check the same tracking page you can.
Missing Orders
Order are not classed as missing until 10 days after the expected delivery day has passed (UK) or 30 days (overseas). Once this period of time has passed we can file a claim and either re-send or refund your order.
Returns Policy
No refunds of consumable products are accepted as they cannot be re-sold, so please do not order in bulk unless you are 100% sure it works for you. Never buy more than 1 bottle of a brand or product you have not tried before, as Tongkat Ali can vary wildly between brands, and there is no guarantee it will work for you. Many brands have been proven to be fake, but sometimes may work better than the genuine product due to them containing potentially illegal ingredients.
